Our return policy is valid for 14 days. If you have received the goods more than 14 days ago, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. Please do not return the purchased items to the manufacturer.

In certain situations, only partial refunds will be granted.

* Games/consoles with obvious signs of use that are not described by us.

* Items that are not in the condition as shipped, are damaged, or are missing parts for reasons not attributable to our error or information.

* Items returned after 14 days from delivery. Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment after a few days.

Delayed or missing refunds

If you haven't received a refund yet, first double check your bank account. Then contact your credit card company. It may take some time for your refund to appear. Next, contact your bank. There is often a processing time before a refund is posted to your account. If you have done all of this and still haven't received a refund, please contact us at office@game-zone.at.

Return address:

To return your product, send your product to: GameZone, Römerstraße 2, GWL Bregenz, 6900 Bregenz